Shipping policy
1. Overview
Thank you for shopping at Sirense! This Shipping Policy outlines our shipping procedures, delivery times, and important information regarding the shipment of our pheromone perfume product. Please review this policy carefully before placing your order.
2. Order Processing
All orders are processed and shipped from our warehouse Monday through Friday, excluding public holidays. Orders typically take 1-3 business days to process before shipment. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3. Shipping Restrictions (Flammable Liquids)
Our pheromone perfume product contains alcohol and is classified as a flammable liquid. Due to this classification, there are specific shipping regulations that we must adhere to. This may affect available shipping methods and destinations.
• Domestic Shipping (within the United States): Perfume containing alcohol can generally be shipped within the United States via ground transportation. Air shipping may be restricted or require special handling and additional fees.
• International Shipping: We currently only ship within the United States. We do not offer international shipping for our pheromone perfume product due to strict regulations and safety concerns related to its flammability.
We reserve the right to cancel any order that cannot be shipped due to regulatory restrictions or safety concerns. In such cases, a full refund will be issued.
4. Estimated Delivery Times
Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please note that some orders may experience slight delays due to high order volume or unforeseen circumstances.
• Domestic Shipping (within the United States): 3-7 business days
5. Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. Any applicable taxes are the responsibility of the customer.
6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your package through the carrier's website.
7. Incorrect Address / Failed Delivery
It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address or failed delivery attempts, the customer may be responsible for additional shipping costs to reship the order.
8. Lost or Damaged Packages
Sirense is not responsible for delays, lost, or damaged shipments once they have been handed over to the shipping carrier. However, we will assist you in tracing a missing parcel and filing a claim with the carrier if necessary. Please inspect your package upon arrival and report any damage to the carrier immediately.